Records and Billing

Are you a new patient with Dr. Holtz or an existing patient with questions about records and billing? This post covers everything you need to know.

What services are not covered by MSP?

MSP allows physicians to charge for prescription medications and devices used during the provision of medical services like a consultation or follow-up visit. Fees include the cost of ordering and stocking the medications or device.

MSP does not cover fees for the completion of Doctor’s notes, certificates and forms. Please allow at least 5 business days for any form or letter requests. Charges for uninsured services like forms range from $48 to $225 + GST.

Can I be provided a receipt to submit to my insurance provider?

Yes, we can provide you with a detailed receipt to submit to your insurance provider that includes the medication name, dose, DIN and other details. Please enquire at the time of your appointment or send us an email with the requested details.

How can I access my clinical records?

Please send us an email or notify us at the time of your appointment. We will send you an Access to Personal Information Request Questionnaire. Indicate what types of records you wish to receive and we will send them within 7 days of receipt. There is no cost to access your records for personal use.

Can you send my records to another party?

Sending records to other members of your care team (e.g. physiotherapy, chiropractor, occupational therapist) is an uninsured service and a records transfer fee applies. We recommend patients share their records with allied health care providers directly.

How can my lawyer or insurance company access my records?

We require a written request from your lawyer or insurance carrier along with a signed consent form at the time of request.

Can I request a hard copy of my images?

Yes. Please notify us by email and we can send you the Access to Personal Information Request Questionnaire. We then make a request to the hospital records department and images can be picked up at our office upon receipt (please allow up to 30 days). Images can also be requested directly from hospital records. Please call them directly with questions regarding cost and timeline.