Appointments and Scheduling
Are you a patient of Dr. Holtz? This post covers everything you need to know about appointments and scheduling.
How can I contact the clinic?
We prefer email through our contact form for all inquiries. Phone lines are open 8:00am to 4:30pm Monday through Fridays. Phone lines are closed on weekends and statutory holidays.
During clinic hours, administrative assistants are busy helping patients and cannot always answer the phone or return voicemail inquiries. If your call or question is of an urgent nature, please send us an email with URGENT in the subject line. We will respond within 24 hours.
What if I can’t make my appointment and need to reschedule?
We appreciate at least 48 hours notice for any cancellations or rescheduling prior to an upcoming appointment. There is limited availability to reschedule around work or travel commitments and you may be added to our cancellation list to accommodate your request.
Do I need a new referral for a new body part?
Typically, a new diagnosis requires a new referral. Please discuss all new issues or changes in status with your family physician or nurse practitioner prior to contacting Dr. Holtz’s office.
Can I speak to Dr. Holtz urgently (within 24-48 hours)?
If you have an urgent medical issue, please contact 9-1-1 or the nurse help line at 8-1-1. Alternatively, present yourself to the Emergency Department or nearest Urgent Care Centre.
Dr. Holtz is available to answer questions for existing patients on an urgent basis. Urgent medical questions typically include concerns like post-injection pain flares. Please send us an email through our contact submission form or leave a voicemail at (604) 425-4444 ext 1106 and we will return your call/email within 24 hours.
We try to accommodate requests for non-urgent telehealth follow-up appointments within 14 business days.
I have questions about my upcoming injection, how should I proceed?
Dr. Holtz reviews the procedure, the indications, side effects and cost before proceeding. We suggest keeping the appointment as scheduled and if you choose not proceed with an injection there is no penalty. If you wish to rebook the injection to a Telehealth, please contact us by phone or email.
Can I have more than one injection done, I don’t want to come to the clinic repeatedly.
Requests for multiple injections (e.g. bilateral knees) can be considered on a case-by-case basis. If you anticipate needing more than one injection per visit, please notify us in advance of your appointment.
How can I get a prescription refilled?
Please send us an email at RebalanceMD with the medication and your preferred pharmacy. Dr. Holtz can only refill existing prescriptions they have made. She cannot refill prescriptions for other medications. Please allow at least 3 business days for us to process prescription refill requests.
How can I discuss my recent test results with Dr. Holtz?
Dr. Holtz typically receives results one to two weeks after the investigation has been completed. Our administrative staff will contact you with an appointment date within 2 weeks after your test result has been received by our office. Email inquiries are preferred regarding the status of your test results.
